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What should I do if a client refuses to pay after I completed the work they hired me for?

Completing work for a client only to have them refuse payment is frustrating and unfair. You delivered the service or product they asked for, and you deserve to be paid. The good news is that you have legal options, and taking the right steps now can protect your business and help you recover what you're owed.

Start by documenting everything

Your first step should be to gather all evidence that you completed the work. This means collecting:

  • Email conversations with the client about the project
  • Invoices you sent them
  • Receipts for materials or expenses you paid for on their behalf
  • Photos, files, or other proof that the work was finished
  • Any contracts or agreements you signed together

    • Keep these documents organized and in one place. This paper trail becomes crucial if you need to pursue legal action later. Courts and judges want to see clear evidence of what was promised and what was delivered.

    Send a written demand for payment

    Before filing a lawsuit, send a formal written demand letter. This letter should:

  • Clearly state the amount owed
  • Describe the work you completed
  • Reference your contract or agreement
  • Give them a specific deadline to pay (typically 10-30 days)
  • Be professional but firm in tone

    • A demand letter often motivates clients to pay because it signals you're serious about collecting. Many people will settle rather than face legal action. Keep a copy for your records and send it in a way that provides proof of delivery—certified mail or email with read receipts both work.

    Consider small claims court or a lawsuit

    If the client ignores your demand letter, you may need to pursue legal action. In Utah, small claims court handles cases up to a certain dollar amount and is faster and cheaper than regular court. For larger amounts, you may file a breach of contract lawsuit in district court.

    Going to court isn't free, and it takes time, but it sends a clear message that you won't accept non-payment. A judgment in your favor gives you legal tools to collect—including wage garnishment or liens on property.

    Don't give up on collection

    Even after a judgment, some clients still won't pay immediately. You may need to use collection methods like:

  • Pursuing a judgment lien against their property
  • Garnishing their wages
  • Placing a lien on their business

    • These tools exist specifically to ensure that judgments mean something.

    Get professional help

    The process can feel overwhelming, especially if this is your first experience with non-payment. An attorney can help you draft a demand letter, file court paperwork, and represent you in front of a judge. Having a lawyer in your corner also makes clients take the situation more seriously.

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    About The Law Office of Bobby Udall

    The Law Office of Bobby Udall is located in Salt Lake City and helps clients navigate contract disputes, non-payment issues, and other business legal matters. If you're dealing with a client who refuses to pay, reach out for a consultation. Call the office at the business phone number on our website, or visit us online at https://bobbyudall.com.

    The Law Office of Bobby Udall
    801.980.7777 | 801.981.4679
    https://bobbyudall.com
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